Earlier this week, Enoch Office Equipment Service Manager Bill Baldauf and his team of service technicians attended an educational Lexmark Lunch and Learn Training session. The presenters, Territory Sales Manager Dan Blocher and Service Systems Engineer Chuck Oshinsky, covered the IT side of the industry, focusing on software and solutions installs. This training session was a great way for our already knowledgeable technicians to learn even more about their craft. It also allowed them an opportunity to ask questions about different concerns they have had while in the field.
All in all, it was a successful day.
Enoch Service Technicians: Quick Response and Personalized Customer Service and Support
At Enoch, our philosophy is quick response and personalized customer service and support. Like any successful company “Service” is the backbone of our company. Here is a sample of what our techs are expected to do:
- Repair and maintain office equipment
- Diagnose/Troubleshoot digital copier/printer issues using testing devices and acquired knowledge
- Install updates and modifications of all major manufacturers equipment
- Ensure overall customer satisfaction with service performed
- Write comprehensive and legible reports for every client’s history
- Keep their truck clean and maintain inventory of replacement parts
At the end of the day, Enoch’s attention to detail and commitment to customer service has helped us grow as a company and remain successful in a very competitive field. But don’t take our word for it. Here is an email we received last week from a satisfied customer:
“The service we received today was exceptional. The serviceman was very pleasant and let us know what he was doing and why the machine wasn’t working correctly. I really don’t think there is any way to improve the service. Our problem was resolved in a timely manner and we did receive a call to let us know when the repair would be done. The person that I spoke to on the phone when I requested the repair was very friendly and helpful. Thank you for your services.”
Bill Baldauf, congrats to you and your team for another job well done!
We are always looking for experienced service professionals. If you know of an office equipment service professional who does a great job, have them send their resume to firstname.lastname@example.org. If you have any questions, please contact Enoch Office Equipment by calling (410) 561-7600 or click here today! You can follow Enoch on Facebook and Twitter as well!